免费下载书籍地址：PDF下载地址
精美图片
The Nordstrom Way to Customer Service Excellence书籍详细信息
- ISBN：9780471702863
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2005-3
- 页数：288
- 价格：174.48元
- 纸张：暂无纸张
- 装帧：暂无装帧
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
在线阅读本书
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
书籍目录：
暂无相关目录，正在全力查找中！
作者介绍：
暂无相关内容，正在全力查找中
出版社信息：
暂无出版社相关信息，正在全力查找中！
书籍摘录：
暂无相关书籍摘录，正在全力查找中！
在线阅读/听书/购买/PDF下载地址：
在线阅读地址：The Nordstrom Way to Customer Service Excellence在线阅读
在线听书地址：The Nordstrom Way to Customer Service Excellence在线收听
在线购买地址：The Nordstrom Way to Customer Service Excellence在线购买
原文赏析：
暂无原文赏析，正在全力查找中！
其它内容：
书籍介绍
在线阅读本书
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
书籍真实打分
故事情节：6分
人物塑造：7分
主题深度：3分
文字风格：8分
语言运用：7分
文笔流畅：7分
思想传递：9分
知识深度：4分
知识广度：7分
实用性：9分
章节划分：3分
结构布局：7分
新颖与独特：3分
情感共鸣：9分
引人入胜：4分
现实相关：9分
沉浸感：3分
事实准确性：9分
文化贡献：7分
网站评分
书籍多样性：9分
书籍信息完全性：6分
网站更新速度：3分
使用便利性：6分
书籍清晰度：5分
书籍格式兼容性：5分
是否包含广告：8分
加载速度：3分
安全性：6分
稳定性：5分
搜索功能：3分
下载便捷性：9分
下载点评
- 三星好评(68+)
- 微信读书(204+)
- 中评多(80+)
- 好评多(60+)
- 小说多(222+)
- 差评(678+)
- 格式多(470+)
- 章节完整(125+)
下载评价
网友 冉***兮：如果满分一百分，我愿意给你99分，剩下一分怕你骄傲
网友 饶***丽：下载方式特简单，一直点就好了。
网友 国***舒：中评，付点钱这里能找到就找到了，找不到别的地方也不一定能找到
网友 利***巧：差评。这个是收费的
网友 焦***山：不错。。。。。
网友 谢***灵：推荐，啥格式都有
网友 冷***洁：不错，用着很方便
网友 师***怡：说的好不如用的好，真心很好。越来越完美
网友 堵***洁：好用，支持