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组织考察与行动：新观念、技术与应用GETTING ACTION FROM ORGANIZATIONAL SURVEYS书籍详细信息
- ISBN：9780787979379
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2006-01
- 页数：632
- 价格：476.90
- 纸张：胶版纸
- 装帧：精装
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading-edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.
书籍目录：
Foreword
Preface
Acknowledgments
The Authors
1 Moving the Needle：Getting Action After a Survey
Part One：New Concepts
2 Connecting Employee Satisfaction to Business Unit Performance
3 Employee Experiences and Customer Satisfaction：Toward a Framework for Survey Design with a Focus on Service Climate
4 Strategic Surveys：Linking People to Business Strategy
5 The Importance ofTakingAction，NotJust Sharing Survey Feedback
6 Organizational Surveys as Leverage for Organization Development and Change
7 Using Linkage Research to Drive High Performance: A Case Study in Organization Development
Part Two: New Technologies
8 Online Surveys: Critical Issues in Using the Web to Conduct Surveys
9 Online Reporting: Real Time, Real Impact,Real Opportunities
10 What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments
11 Pulse Surveys: A Limited Approach with Some Unique Advantages
12 Oversurveying: Causes, Consequences,and Cures
13 Understanding Nonresponse and Facilitating Response to Organizational Surveys
14 Relative Weights of Predictors: What Is Important When Many Forces Are Operating
15 National Norms Versus Consortium Data: What Do They Tell Us?
16 Preparing and Presenting Survey Results to Influence Audiences
17 How to Create Presentations That Spark Action
Part Three: New Applications
18 Measuring Employee Opinions During Mergers and Acquisitions
19 Leveraging Employee Surveys to Retain Key Employees: A Means to an End
20 Driving Change Around the World: Employee Surveys in Global Organizations
21 Building an Inclusive Culture: The Communicating Managers Program
22 Reengaging Employees During Turbulent Times
23 Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations
24 An Executive and a Survey Model:A Follow-Up Action Success Story
Name Index
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书籍介绍
Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading–edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.
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