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导游业务(第7版)书籍详细信息
- ISBN：9787563744336
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2022-08
- 页数：暂无页数
- 价格：23.93
- 纸张：胶版纸
- 装帧：平装-胶订
- 开本：16开
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
本教材严格按照 颁布的 考试大纲编写，详细介绍了与导游从业者必须掌握的相关知识和技能，主要包括导游的行业历史、职业素养、服务规范、语言技能、带团技能、讲解技能、应变技能以及相关的知识储备等，从导游服务的流程、导游服务 的技能到需要掌握的相关知识均细致梳理，涵盖了导游服务过程中的方方面面，而且各要点均结合具体的事例进行阐释，条理清晰，逻辑严密，实用性很强。
书籍目录：
章 导游服务 ··········································································· 1
节 导游服务的内涵及类型 ··················································· 1
第二节 导游服务的发展历程 ······················································ 6
第三节 导游服务的性质、特点及原则 ········································· 15
第四节 导游服务的地位及作用 ··················································24
第二章 导 游 ············································································· 27
节 导游的内涵及类型 ························································ 27
第二节 导游的从业素质和职责要求 ············································ 31
第三节 导游的职业道德与修养 ··················································40
第四节 导游领队引导文明旅游规范 ············································· 45
第五节 导游服务礼仪规范 ························································ 52
第三章 团队导游服务规范 ······························································ 69
节 地方导游服务程序及服务质量 ·········································· 69
第二节 全程导游服务程序及服务质量 ········································· 91
第三节 景区导游服务程序及服务质量 ·········································105
第四章 散客导游服务规范 ·····························································111
节 散客旅游的内涵和特点 ·················································111
第二节 散客的导游服务流程 ····················································114
第五章 导游语言技能 ·································································· 120
节 导游语言的内涵及特性 ················································ 120
第二节 导游口头语言表达技巧 ················································ 128
第三节 导游态势语言运用技巧 ·················································132
第四节 导游语言的沟通技巧 ····················································137
第六章 导游带团技能 ···································································147
节 导游带团的特点与原则 ··················································147
第二节 导游的 地位和形象塑造 ···········································148
第三节 导游提供心理服务的技巧 ··············································151
第四节 导游引导游客审美的技巧 ··············································158
第五节 导游组织和协调的技巧 ·················································163
第六节 导游接待不同类型游客的技巧 ········································169
第七章 导游讲解技能 ···································································172
节 导游讲解原则和要求 ····················································172
第二节 实地导游讲解常用技法 ·················································177
第三节 实地导游讲解的要领 ····················································186
第八章 导游应变技能 ·································································· 190
节 游客个别要求的处理 ··················································· 190
第二节 问题与事故处理 ··························································201
第三节 重大自然灾害的避险方法 ············································· 226
第四节 新型冠状病毒肺炎疫情常态化防控措施 ··························· 229
第九章 导游相关知识 ·································································· 232
节 旅行社知识 ······························································· 232
第二节 旅游饭店知识 ···························································· 243
第三节 旅游景区知识 ···························································· 247
第四节 入出境知识 ······························································· 249
第五节 交通知识 ···································································261
第六节 其他相关知识 ···························································· 273
参考文献 ···················································································· 294
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书籍介绍
《导游业务》（第7版） 本书严格依照文化和旅游部发布的《2022年全国导游资格考试大纲》进行修订，内容涵盖导游服务、导游、团队导游服务规范、散客导游服务规范、导游语言技能、导游带团技能、导游应变技能、导游相关知识等导游工作的方方面面，完整覆盖考试大纲所提到的导游业务基础、服务规范、导游技能、应变处理、相关知识等各个考点，对于新形势下，导游需要掌握的新型冠状病毒肺炎疫情常态化防控措施、研学旅行的安全常识等也进行了重点讲解，并对一些容易出错、过时的信息，如出入境相关知识、相关购票和携带物品的规定等均进行了再次核实与更新。本次修订充分考虑了导游人员的知识需求，内容直击导游考试考点，讲解详尽透彻，同时以二维码形式搭配了立体化学习资料，方便学生抓重点、克难点，真正做到了好学、好记、好考。
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故事情节：6分
人物塑造：7分
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知识深度：3分
知识广度：6分
实用性：3分
章节划分：3分
结构布局：3分
新颖与独特：6分
情感共鸣：5分
引人入胜：9分
现实相关：5分
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