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The Paradox of Excellence: How Great Performance Can Kill Your Business（卓越悖论）书籍详细信息
- ISBN：9780787981396
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2005-08
- 页数：204
- 价格：147.70
- 纸张：胶版纸
- 装帧：精装
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You’re not alone. Many companies discover their improved performance doesn’t translate into higher perceived value. In fact, it simply shifts the customer’s expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence¾the better you perform, the more invisible you become to everything but bad news¾shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success.
书籍目录：
Introduction.
PART ONE: The Story.
The Crisis
Chapters 1-5.
“How Could This Happen?”
Chapters 6-12.
The Way Out
Chapters 13-18.
Victory
Chapter 19-Epilogue.
The Interviews.
PART TWO: The Models.
The Concept.
The Assessment.
The Roadmap for Success.
Acknowledgments.
About the Authors.
作者介绍：
David Mosby is CEO of InterWorks Software, Inc., a software development firm that creates specialized customer retention and value reinforcement solutions and has built solutions for many companies, including DHL, Kaiser Permanente, and Link Logistics/Sta
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书籍介绍
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence - the better you perform, the more invisible you become to everything but bad news - shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. "The Paradox of Excellence" introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success.
书籍真实打分
故事情节：4分
人物塑造：9分
主题深度：5分
文字风格：7分
语言运用：4分
文笔流畅：4分
思想传递：4分
知识深度：6分
知识广度：5分
实用性：9分
章节划分：8分
结构布局：7分
新颖与独特：5分
情感共鸣：7分
引人入胜：3分
现实相关：7分
沉浸感：7分
事实准确性：6分
文化贡献：5分
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